Your satisfaction is very important to us. Single copy digital purchases will only be refunded in the case that the customer is unable to download the issue. iMirus will provide a refund for all unserved digital issues to the credit card used for purchase. For subscriptions or purchases of print-based products, iMirus will not provide refunds. The publisher or fulfillment company providing or distributing the print-based product will have to be contacted for a refund. For print-related matters visit www.PennWellBooks.com.